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Shipping & Return Policy

Washington Cables Shipping and Return Policy:

 

Shipping Policy

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification once your order has shipped.

Shipping Rates & Delivery Estimates

  • Standard Shipping: $29.99 (Free on orders over $499)

    • Estimated Delivery Time: 5-7 business days.

  • Express Shipping: Will be calculated

    • Estimated Delivery Time: 2-3 business days.

  • International Shipping: Rates and delivery times vary by destination.

    • Estimated Delivery Time: 10-20 business days (subject to customs clearance).

Note: Delivery delays can occasionally occur due to factors beyond our control, such as weather, carrier delays, or customs processing for international orders.

Order Tracking

  • Once your order has shipped, we will send a tracking number to the email address you provided during checkout.

  • You can track your package with the link provided in the email or directly on the carrier’s website.

International Shipping

  • Duties and Taxes: International orders may be subject to additional taxes, duties, or customs fees upon arrival. Cables Co. is not responsible for these charges.

  • Customs Delays: International orders may be delayed due to customs processing. We recommend contacting your local customs office for more information on any potential delays.

Return Policy

  • We want you to be fully satisfied with your purchase from Washington Cables. If for any reason you are not happy with your order, you may return it within 30 days of receiving the item(s) with terms and condition applied.

  • Only defective items will be returned other than on all returns, 25% restocking fee will be applied along with return shipping charges.

  • On all refunds, Inbound and return shipping charges will be paid by the customer other than defective products.

  • Products that have been used open or tampered are not eligible for return under any condition. Return item must be in its original packaging and in original condition with all the labels, serial numbers and sealed. Other wise return will not be accepted.

  • Products with specials pricing, sale and clearance will not be refunded under any circumstances.

Conditions for Return

  • Eligible Items: Items must be in new, unused condition, with all original packaging and accessories intact.

  • Non-Returnable Items: Custom-made or special-order items, gift cards, and final sale items are not eligible for return.

  • Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 3 days of receiving your order for a replacement or refund.

How to Initiate a Return

  1. Contact our customer service team at sales@washingtoncables.com to request a Return Merchandise Authorization (RMA) number. Please include your order number, item(s) you wish to return, and reason for return.

  2. Package your item(s) securely, including the original packing slip and RMA number.

  3. Ship your return to the address provided by customer service.

Note: You are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refund Process

  • Processing Time: Once we receive your return, please allow 5-7 business days for processing.

  • Refund Method: Refunds will be issued to the original payment method.

  • Shipping Charges: Original shipping charges are non-refundable.

Exchanges

If you would like to exchange an item, please contact us to arrange a return for your original item and place a new order for the replacement. Exchanges are subject to product availability.

Contact Us

For any questions regarding our Shipping and Return Policy, please contact us at:

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